Questions about the login
Your data is secure within the school and is not visible to the retailer. Only the order(s) you have entered and paid for will be sent to the retailer and processed there for delivery and warranty registration.
You will receive this e-mail if you have already registered successfully. You do not need to register again! Click on “Forgot password” to create a new password and log in successfully.
You probably did not enter a mobile phone number or entered the wrong one when you registered. Please call our helpdesk on 0211 – 4 18 73 068, who can check and change this with you.
You have probably not entered your e-mail address correctly. Please check your e-mail address or register again.
Please check your inbox, the e-mail may have ended up in your spam folder.
It may take a few minutes before you receive the e-mail, please be patient.
You can still log in directly, the email is just a confirmation of the login details you provided.
Questions about payment
Please print or photograph the screen on which the error message is displayed or write down the error message and use this form to inform us of the error.
Please take a screenshot or a copy of your bank’s screen or your bank statement and complete this form. In the case of a Sepa transfer, it may take a few days for the status to be updated.
Questions about your order
Once the webshop is closed, the orders are collected centrally by the supplier, prepared for the school and forwarded directly to the school. The exact delivery date is agreed between the retailer and the school. If the school is closed or another agreement has been made with the school, the orders are sent directly to the private address.
For students at universities, the retailer can deliver directly to the private address. Only then can this address option be selected as a private address in the webshop.
Click on your “shopping basket
At the bottom left you will see a “Back” button.
If you click on it, you will return to the webshop.
In the webshop you will see which product/bundle you have selected (the selection button will turn GREEN).
If you click on the GREEN coloured button again, the selection will be cancelled.
If the desired colour is not listed, it is unfortunately not available.
Use this form to let us know which accessories you need. It is also best to send us a link to the item if you have found it on the Internet. The helpdesk will discuss your enquiry with the dealer and reply as soon as possible.
Open, unpaid orders with the status “Inactive/Waiting” can be cancelled by clicking on the “Cancel” button. This can be found under “Orders”.
In most cases yes. Please use this form and clearly state the change and/or addition in the description. The helpdesk will process your enquiry as quickly as possible.
