Order – Stiftung ideaalnet

How can I order online in the school webshop?

Our parent portal is a family portal and therefore accompanies you throughout your child’s school years. As a parent, you have an overview of your orders, invoices, instalment purchases & payments and rental equipment & repairs at all times.

1. invitation from the school

You will receive an invitation from your school with our registration code.

2. register

Click on “Register” and have the registration code you received from your school ready to gain access to the school webshop.

When registering, enter your mobile phone number to receive a code for 2-factor authentication via SMS.

3. ready!

After registering, you can immediately log in with your access data under “My Portal” and receive an SMS with our code. Now you will also see the school webshop and can order or contact us.

(You do not have to wait for the e-mail confirmation of your registration).

Frequently asked questions

We have compiled the most frequently asked questions for you.

Questions about your order

When and where will my order be delivered?

Once the webshop is closed, the orders are collected centrally by the supplier, prepared for the school and forwarded directly to the school. The exact delivery date is agreed between the retailer and the school. If the school is closed or another agreement has been made with the school, the orders are sent directly to the private address.

For students at universities, the retailer can deliver directly to the private address. Only then can this address option be selected as a private address in the webshop.

How can I remove items from my shopping basket?

Click on your “shopping basket

At the bottom left you will see a “Back” button.

If you click on it, you will return to the webshop.

In the webshop you will see which product/bundle you have selected (the selection button will turn GREEN).

If you click on the GREEN coloured button again, the selection will be cancelled.

I would like to order the item in a colour other than the one offered?

If the desired colour is not listed, it is unfortunately not available.

I would like to order an accessory product, but can’t find it in the webshop?

Use this form to let us know which accessories you need. It is also best to send us a link to the item if you have found it on the Internet. The helpdesk will discuss your enquiry with the dealer and reply as soon as possible.

I have placed several orders by mistake, how can I cancel unwanted orders?

Open, unpaid orders with the status “Inactive/Waiting” can be cancelled by clicking on the “Cancel” button. This can be found under “Orders”.

I forgot to order a warranty extension/insurance, can I still do that?

In most cases yes. Please use this form and clearly state the change and/or addition in the description. The helpdesk will process your enquiry as quickly as possible.